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Ordering & Returns

 Thanks for shopping with Kringle Candle!

Orders can be made online or by calling Kringle Candle's Customer Service Department at (413) 648-3077 (Press 2/automated menu) Monday through Friday 9:00 a.m. to 4:00 p.m. or contact us and we would be happy to assist with your order or any inquiries.

You can also email us via customerservice@kringlecandle.com to place an order (do not include payment information) - let us know what you would like to order, and we will give you a call for payment information and place your order.

PAYMENT OPTIONS

Kringlecandle.com accepts the following forms of payment:

  • MasterCard
  • Visa
  • Discover
  • American Express
  • PayPal (online only)

Kringlecandle.com does not accept personal checks or purchase orders.

Our Bernardston, MA retail stores & Kringle Emporium in Springfield, MA accept the payment methods above, plus:

  • Personal Checks
  • Cash

AUTHORIZATION PROCESS

When you place an order, Kringle Candle Company authorizes your credit card to make sure sufficient credit is available.

RETURNS & REFUNDS

WHAT CAN BE RETURNED?

We pride ourselves on making high-quality items, so any Kringle Candle-made product can be returned or exchanged. We will gladly replace any Kringle brand product item-for-item.

WHEN DO ITEMS NEED TO BE RETURNED BY?

Products must be returned within 30 days of original purchase date. If received as a gift, within 30 days of receipt. Refunds will be processed for purchases less shipping costs for online orders.

WHERE DO ITEMS NEED TO BE RETURNED TO?

Please pack your items properly and send to Kringle Candle Company – Returns, 31 Kringle Dr., Bernardston MA 01337. Or you may call 413-648-3077 (Press 2 for Customer Service).

For orders placed through our website, if you receive any damaged product, defective or wrong merchandise, please contact our Customer Service Department first before returning.  

CAN YOU CREDIT MY ACCOUNT FOR RETURNS?

Yes. If you do not wish to have a replacement we will gladly credit your account for purchases less shipping costs for online orders.

IS THERE AN IN-STORE RETURN OPTION?

IN-STORE RETURN POLICY 

You may return your in-store purchase for any reason with the original receipt for a full refund or store credit within 90 days of the original transaction. Returns may be made in-person at our retail store headquarters, 220 South Street, Bernardston, MA 01337 seven days a week from 10 a.m. to 6 p.m. 

A store credit will be issued for any merchandise that is not accompanied by the original receipt or a gift receipt.  The store credit would be issued at the items' lowest sale price.

If you choose to return by mail, the return would be processed as soon as the undamaged merchandise is received. The customer would be responsible for any shipping fees. Any discontinued items or product that we no longer carry will be refunded at their final clearance price.

NOTE: 

* Regrettably, candles purchased at our Bernardston store or from Kringlecandle.com cannot be returned to other retail stores carrying Kringle Candles. Please contact us directly so we may assist you at 413-648-3077.

** Purchases from Kringle Emporium, Springfield, MA can be returned as above during Emporium store's regular business hours at the Kringle Emporium, One MGM Drive, Springfield, MA.

Kringle Candle reserves the right to prorate or refuse any returned item that is damaged, misused or unsellable.