June 1, 2020 RETAIL STORES UPDATE: Our retail stores continue to be closed until Phase 2 of the Mass Reopening Plan (sometime in June) and we look forward to greeting you at that time. Please stay tuned for any announcements regarding reopening, including store hours, restrictions and safety measures for you and our employees. 

IMPLEMENTATION OF PHASE 1 OF MASSACHUSETTS REOPENING PLAN

MAY 20, 2020 UPDATE: Phase 1 of the Massachusetts Reopening Plan began May 19. On May 20, our full shipping staff is back and will be processing unshipped orders. During the last couple of weeks, we were allowed a limited crew to pick/pack and ship orders, and we thank you for your continued patience as we now continue the process and we'll be working hard in the next couple of weeks to ship your orders. We are sorry for any inconvenience at this time and so appreciate all your support and thank you for continuing to order our products. UPS Shipping delivery may be a little delayed due to UPS suspension of guaranteed delivery times. 

MAY 20, 2020 UPDATE: New Collections Preordered products ship at a later date to be specified. Phase 1 of the Massachusetts Reopening Plan began May 19. On May 20, our manufacturing staff is back and will be working to manufacture/restock current low and out of stock products as well as manufacture our New Collections Preordered products to ready for shipping those orders. 

We thank you so much for your understanding, patience and continued support as we start both our shipping and manufacturing up and running again, Kringle Candle 

New Personalized Products and Caregiver, Hero and Front-line products are available to ship now out of another warehouse. 

REFUNDS - DAMAGED PRODUCTS (BROKEN/MELTED)

A refund will be processed for products that are damaged  (broken or melted) while en route to the shipping destination.  We apologize as we are unable at this time to replace as we start to ramp up our manufacturing and shipping again during Phase 1 of the Massachusetts Reopening Plan.

Please email customerservice@kringlecandle.com to report any damages and include photos of damaged products/shipment, including box if damaged within 30 days of receipt. Return of damaged products is not necessary. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.