NOTE: Although we strive to ship/process and deliver within a 7 to 10-business day processing schedule, our shippers may decide to hold some orders due to weather conditions (severe heat, etc.) and ship on another day in accordance with UPS delivery schedule to the specific location (s). Customers will be notified of the scheduling change. Thank you, Kringle Candle
REFUNDS - DAMAGED PRODUCTS (BROKEN/MELTED)
A refund will be processed for products that were damaged (broken or melted) while en route to the shipping destination. Please email email@example.com to report any damages and include photos of damaged products/shipment, including box if damaged within 30 days of receipt. Return of damaged products is not necessary. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.
If a gift, we require proof of purchase or having product (photo) within 30 days of receipt.
Flat Rate Shipping
Just 7.99 anywhere in the US 48 (7-10 business day processing/delivery; excludes weekends).
Orders subtotaling $100USD or over with a shipping destination within the 48 US continental states will not be charged applicable shipping rates, and may be shipped via flat rate shipping or UPS Ground or similar (includes AFO, APO, & DPO addresses). Customers can choose a faster than flat rate shipping method (e.g. Ground, 3-Day Select or 2nd Day Air, etc.) if needing orders sooner than 7 to 10 flat rate business day delivery.
Orders with shipping destinations of Hawaii, Alaska, Puerto Rico or other international destinations will be charged for shipments, duties and other applicable fees.
- Flat Rate: 7-10 business day delivery
- UPS Ground: 5-7 business day delivery (or sooner depending on shipping destination/package weight)
- UPS 3 Day Select: 3-business day delivery
- UPS 2nd Day Air: 2-business day delivery
- UPS Next Day Air Saver: /1 business day delivery
- UPS Next Day Air Early AM /1 business day delivery by 9 am.
- UPS Next Day Air: 1 business day delivery by 10:30 am.
In most cases, orders received before noon Monday through Friday will ship same or next day. Express shipping orders, e.g. 3-Day & 2nd Day Air must be received before 10 a.m. Overnight shipping requests must be received by 9 am. During high volume sales events, orders are processed first with priority shipping methods, e.g. ground and express shipments, and then by order dates.
When merchandise is unavailable, orders may be held until merchandise becomes available, however, the Kringle Candle Company will meet the chosen shipping deadlines, such as flat rate shipping having a 7 to 10 business day delivery schedule.
Preorder products may take longer than 30 days to ship and an estimated time period will be provided at the time of preorder.
Shipping to multiple addresses: At this time, we do not offer shipping to multiple addresses within one order. Shipping to multiple addresses are separate orders, each with a shipping charge as packages are shipped to more than one location. Free Shipping to multiple addresses may not apply to international orders, cannot be combined with other promotional offers, e.g. buy 1 get 1 free, gift card orders or other orders.
To best estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing an order.
- UPS deliveries will occur Monday through Friday, excluding holidays
Orders shipped to Massachusetts will be charged state sales tax: Massachusetts 6.25%. Contact firstname.lastname@example.org to place orders shipping to: Puerto Rico, Guam and US territories.
International shipping destinations include: Canada and U.S. territories are charged applicable international UPS shipping rates.
Order Europe International
- Order AMERICAN HERITAGE (Retail & Wholesale)
(Austria, Belgium, France, Germany, Switzerland, Luxembourg, and Netherlands)
- Order LASECKI I SPOLKA (Retail & Wholesale)
(Poland, Ukraine, Belurus, Lithuania and Latvia, Kazakhstan, Sweden)
- Order NICOLA CERETTA EXCLUSIVE SALES (Wholesale)
(Italy, Slovenia, Croatia, Bosnia, Macedonia, Serbia)
- Order LUMA OBJEKT (Retail & Wholesale)
(Czech Republic, Slovakia and Hungary)
- Order Aromatize (Retail & Wholesale)
(United Kingdom & Ireland)
- Order SHUKHA (Retail & Wholesale)
(Israel & Palestine
Order Mansson (Retail & Wholesale)
(Denmark, Finland, Norway & Sweden)
The Kringle Candle Company is not responsible for the cost of reshipments to invalid addresses, duties, taxes or other applicable fees. Thank you for visiting and shopping at the Kringle Candle online store. For more information, please contact us at email@example.com.